Last Updated: November 22, 2024

This Refund and Cancellation Policy (the “Policy”) sets forth the terms and conditions governing refunds and cancellations related to the services provided by Hypeak Capital, a subsidiary of Eterstain SAS, located at 22 rue Gabriel Péri, La Garenne-Colombes, 92250, France (“the Company”). By submitting payment of the deposit or service fees, the client (“Client”) acknowledges and agrees to be bound by the terms of this Policy.

1. Deposit Refund Policy
1.1. Nature of Deposit
The Client is required to pay a $500 refundable deposit (the “Deposit”) at the time of the initial consultation to secure their position and initiate the onboarding process.

1.2. Eligibility for Refund
The Deposit may be refunded to the Client under the following conditions:
- A written request for a refund is submitted to the Company at contact@eterstain.io within 14 calendar days of payment of the Deposit

None of the following onboarding actions have been initiated during the 14-day period:
- Creation of personalized email campaigns for the Client.
- Database scraping to identify prospective leads.
- Setup of a dedicated Slack channel for the Client.
- Initiation of prospecting activities, including sending initial outreach messages.
- Enrichment of targeted prospect profiles.

1.3. Non-Refundable Deposit
If any of the onboarding actions listed in Section 1.2 are initiated, or if the 14-day refund eligibility period has lapsed, the Deposit shall be deemed non-refundable.

1.4. Process for Refund Requests
Refund requests must be submitted in writing to contact@eterstain.io. The written request must include:
- The Client’s full name.
- The date of payment of the Deposit.
- A brief description of the reason for the refund request (optional).

1.5. Processing of Refunds
Approved refunds for the Deposit will be processed within 3-5 business days and refunded to the original payment method (e.g., credit or debit card).2. Service

2. Payment Terms PA
‍2.1. Service Fees
The total fee for the Company’s services is $15,000, payable under the following terms:
- Upfront Payment Option: A one-time payment of $14,500, inclusive of the Deposit.
- Installment Plan: Three monthly installments of $5,000 each, with the first installment reduced to $4,500 to account for the Deposit.

2.2. Non-Refundable Service Fees
Once the 14-day refundable Deposit period has elapsed, the remaining service fees, whether paid in full or through the installment plan, shall be considered non-refundable.
3. Cancellation by the Company
3.1. Company’s Right to Cancel
The Company reserves the right to refuse or cancel any Client order or agreement at its sole discretion, for reasons including but not limited to:
- Inaccuracies or errors in service descriptions or pricing information.
- Technical or technological issues that impact the Company’s ability to deliver services.
- Suspicion of credit card or debit card fraud or other payment-related irregularities.

3.2. Notification of Cancellation
In the event the Company cancels a Client’s order, the Client will be notified promptly. If the Client’s payment has already been processed, the Company will issue a full refund to the original payment method.

3.3. Limitation of Liability
The Company shall not be liable for any claims, damages, or penalties arising from the cancellation of a Client’s order, nor shall the Company be responsible for payment of any finance charges or interest related to the refunded amount.
‍
4. Guarantee of Service Performance
The Company offers the following guarantee to its Clients:
If the Client does not acquire a cash-flow business within 90 days of service commencement, the Company will continue to work with the Client at no additional cost until the acquisition is completed.This guarantee ensures the alignment of the Company’s objectives with the Client’s goals.

5. General Provisions
5.1. Acceptance of Terms
By submitting the Deposit or subsequent service payments, the Client acknowledges and agrees to the terms of this Policy.

5.2. Governing Law
This Policy shall be governed by and construed in accordance with the laws of France. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts located in Paris, France.

5.3. Contact Information
For any questions or concerns regarding this Policy, please contact the Company at:
- Email: contact@eterstain.io
- Address: 22 rue Gabriel Péri, La Garenne-Colombes, 92250, France